Are The Parts In For The Communication Breakdown?

I have a friend who was employed as a quality assurance manager at a local production plant. The company that he worked for was no small Mom and Pop business. In fact, the parent organization is a multi-billion dollar globe spanning business. Anyway, his daily routine consisted of inspecting all outgoing manufactured products from the plant for any defects or discrepancies. Well it turns out that the upper management realized there was a communication problem throughout this local association, a proverbial right hand not knowing what the left hand is doing. So, to address the problem head on, the top brass flew in to fix these issues in person. Unfortunately, not one person showed up for the meeting with these high ranking executives because nobody knew about the meeting. True story.