Monday, October 24, 2005

He Who Laughs Last ... Laughs Last

It's only a matter of time, until someday, you find yourself calling a company and your call gets lost in an intricate maze of automated menus. The whole idea of sorting calls before they are answered is easier for company operators, and ensures the caller the correct department will receive their inquiry ... in theory. But today, I got tangled up with an auto attendant service for seventeen minutes ... and the company only employs four office people, and three "on the road" technicians who do not even set foot in the office. By the time I finally got through to a real person, I couldn't help but ask the point in having such a complex answering system that forces the users to try and fit the reason for calling into a limited amount of options, and ultimately sends them in a gigantic circle back to the main menu. She hung up on me, and the process began again.


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